This course focuses on providing participants with the knowledge and skills to effectively solve problems and drive continuous improvement within the context of process improvement initiatives. Participants will develop proficiency in problem-solving tools and techniques in Six Sigma and Lean Manufacturing. They will be equipped with the knowledge and skills to analyse and solve complex problems, drive continuous improvement, and contribute to overall process excellence within their organizations. The test can be conveniently taken from the comfort of ones home, library, or workplace. Upon successful completion and passing of the test a digital certificate will be issued to validate ones achievement.
Course Overview
- What is problem solving from a broad business view?
- General problem-solving process
- Examples of Lean Problem-solving Tool and Techniques
- 4 Types of Countermeasures
- The 3 G’s LEAN Principle
- Tally sheets / Check sheets
- PDCA
- Mind Mapping
- Fishbone Diagram
- Brainstorm
- Best Practices
- Affinity diagram
- A3 – Thinking
- 6S
- 5-Whys
- 5W2H
- Pareto Principle, the known as 80/20 rule
- Improving Problem Solving Skills
- Find Models and Games to improve your Problem Solving Skills
Course Objective
Upon completion of this course you will be able to:
- Develop proficiency in using problem-solving tools and techniques to identify root causes and implement effective solutions.
- Learn techniques for selecting the appropriate problem-solving approach based on the nature of the problem and data available.
- Gain knowledge of the key problem-solving methodologies, such as DMAIC (Define, Measure, Analyze, Improve, Control) and PDCA (Plan, Do, Check, Act).
- Understand the connection between problem-solving, data-driven decision-making, and continuous improvement.
- Explore methods for facilitating cross-functional problem-solving teams and promoting collaborative problem-solving.
- Learn how to analyse and interpret data using statistical tools and techniques to support problem-solving efforts.
Target audience
Problem Solving Tools and Techniques can be used by anybody who is involved in process improvement such as business analysts, engineers, project managers, advisors, maintenance, facilities and operation
Estimated time to complete
Open format, self-paced
Curriculum
- 1 Section
- 9 Lessons
- 10 Weeks
- Problem Solving Tools and Techniques13
- 1.1What is problem solving from a broad business view?
- 1.2Problem Solving Tools and Techniques Quiz 13 Questions
- 1.3DECISION AND IMPLEMENTATION
- 1.4EVALUATION SKILLS
- 1.5Problem Solving Tools and Techniques Quiz 23 Questions
- 1.6EXAMPLES OF LEAN PROBLEM-SOLVING TOOL AND TECHNIQUES
- 1.7Problem Solving Tools and Techniques Quiz 32 Questions
- 1.8IMPROVING PROBLEM SOLVING SKILLS
- 1.9LOOK FOR OPPORTUNITIES TO SOLVE MORE PROBLEMS.
- 1.10FIND MODELS AND GAMES TO IMPROVE YOUR PROBLEM SOLVING SKILLS.
- 1.11A) THE 5 WHYS (ROOT CAUSE ANALYSIS)
- 1.12Application of the Star bursting Brainstorming Technique
- 1.13Problem Solving Tools and Techniques Final Quiz7 Questions
Target audiences
- Problem Solving Tools and Techniques can be used by anybody who is involved in process improvement such as business analysts, engineers, project managers, advisors, maintenance, facilities and operation