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Voice of Customer
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Voice of Customer
Voice of Customer
Curriculum
1 Section
20 Lessons
10 Weeks
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Voice of Customer
24
1.1
What is Voice of Customer?
1.2
Voice of Customer Process
1.3
Customer Satisfaction Law
1.4
Customer Process Chain
1.5
Customer Segmentation
1.6
Why Clients Quit
1.7
The Funnel Effect of Voice of Customer
1.8
Voice of Customer Quiz 1
2 Questions
1.9
Don’t Companies Already Know the Voice of the Customer?
1.10
How to Gather the Voice of the Customer
1.11
Challenge in Collecting Voice of Customer
1.12
4 Steps to Implement the Voice of the Customer
1.13
1- Learn How To Interpret The Needs Of Your Customers
1.14
Voice of Customer Quiz 2
3 Questions
1.15
2 CCR: Transforming Needs into Requirements
1.16
3.KPOV: Managing output variables and meeting requirements
1.17
4.KPIV: Adjusting input variables to meet the needs of your customer
1.18
Methods of Capturing Voice of Customer
1.19
Voice of Customer Quiz 3
3 Questions
1.20
Is Voice of the Customer the Full Story?
1.21
The Voice Of The Customer In Action
1.22
Benefits of Voice of Customer
1.23
Application of Voice of Customer
1.24
Voice of Customer Final Quiz
7 Questions
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