This eBook will help any business struggling with a myriad of issues, ability to: ▪ Identify waste, Non-Value-Added Activities (NVA), ▪ Work to remove them, and ▪ Create more Value-Added Activities (VA). ✓ Value is driven from the customer’s perspective; and ValueAdded activities represents the ONLY portion of value the customer is willing to pay. Here is a typical waste breakdown in an organization ▪ 85% – NVA ▪ 10% – Business NVA ▪ 5% – VA