Quality Management eBook

Quality is a significant pillar in today’s aggressive and competitive strategy; it the driver that defines who succeeds. Only those organizations and businesses that have a well built-in, bottom-up, quality management system succeed.


Product Description

The goal of quality management to make sure that all the stakeholders within an organization coordinate to improve the company’s processes, products, services, and culture that helps achieve long term customer satisfaction. ✓ The process of quality management includes a series of guidelines developed by the team to ensure that the products and services produced high standards or fit for a specified purpose as specified by the customer. ✓ It starts when the organization sets quality targets to be met and which are agreed upon with the customer. This eBook supports business looking to change their quality culture, develop strong quality measures and guidelines that meet or exceed customer expectations. ✓ Quality improvement comprises of three components: product improvement, process improvement, and people-based improvement.